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Monday, March 26, 2012

911 Dispatch

We recently got actual road names out here on Frenchboro and are now a part of the 911 system. Of course that doesn't mean that any of us actually know our address so heaven forbid we have to call 911 as that is the first question they ask. Ms. Becky brought out Marie and Bob from 911 Dispatch to work with the kids on what to do in an emergency, what constitutes a proper time to call 911, and what to expect when you actually dial those three little numbers.
They even acted out a scenario and Marie was taking Bob through his paces because as soon as he "answered" the phone, she started screaming wildly. The kids were totally freaked out! Bob, calm as a cucumber, kept saying, "Ma'am. Ma'am. Ma'am, you need to calm down..." Though that sort of call is not the usual fare, it does happen, and the operators are specially trained to deal with the high emotions of crisis situations. It was great to learn more about what they do, and also to thank them for the important service they offer. They are often the First first responders as they connect the ambulance, fire department, and police officers to the location, all the while offering that calm, steady support to someone in need. At the end, Teressa piped up with, "I don't have a question, but I have a comment. You guys are awesome." Well put.

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